jeetway Privacy Policy

1 Definitions and Scope

This privacy policy ("Policy") applies to all services, websites, and mobile applications of the jeetway platform. In this Policy, "jeetway", "we", and "our" refer to the organisation operating the platform. "User", "you", and "your" refer to any person registered with or using the services of jeetway.

This Policy has been prepared in accordance with applicable laws of Bangladesh. By continuing to use jeetway's services, you are considered to have accepted the terms of this privacy policy. This Policy is linked to our Terms and Conditions, and both documents are legally effective together.

1.1 Purpose of This Policy

The main purpose of this Policy is to transparently inform you about what kind of information jeetway collects, how that information is used, and what steps we take to protect your information. Protecting the privacy of your data is our responsibility, and we are fully committed to it.

2 Information We Collect

Various types of information are collected when you create an account and use jeetway's services. This information falls into two main categories.

2.1 Personal Information Provided Directly by You

Information you provide yourself during registration, verification, and transactions:

Full name and date of birth
Mobile number and email address
Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
National ID card or passport number (for identity verification)
Financial transaction details related to deposits and withdrawals
Information provided when contacting customer support

2.2 Automatically Collected Information

Automatically collected from your device and browsing activity:

IP address and device identification number
Browser type, operating system, and language settings
Time of site access, session duration, and list of pages visited
Gaming activity logs (bet amounts, game history, win/loss records)
Referral source and click interaction data

3 How We Collect Information

jeetway collects information through the following methods:

3.1 Through Registration and Transactions

Information you actively enter during account creation, the login process, depositing and withdrawing funds, and claiming bonuses is collected directly.

3.2 Through Technical Means

Browsing behaviour and session information are automatically recorded through cookies, web beacons, pixel tags, and local storage technologies. These technologies are discussed in detail in section 7 of this Policy.

3.3 Information Received from Third Parties

Additional information may sometimes be verified from payment processors, identity verification services, and fraud prevention organisations. In such cases, only the minimum necessary information is exchanged.

4 Purpose of Using Information

jeetway uses collected information only for the following legitimate purposes. It is not used for personal gain or for unrelated activities beyond these.

4.1 Providing and Operating Services

Managing account registration, verification, and secure login
Processing deposits, withdrawals, and financial transactions
Managing bonuses, cashback, and VIP benefits
Resolving technical issues and improving site quality

4.2 Security and Legal Compliance

Preventing fraud, money laundering, and unauthorised access
Detecting multiple accounts or system misuse
Meeting applicable legal obligations and responding to requests from regulatory authorities

4.3 Improving User Experience

Customising content and offers according to your preferences
Providing fast and effective assistance through customer support
Analysing gaming behaviour to ensure responsible gaming
Testing and improving platform functionality

4.4 Communications

Important account-related notifications, transaction confirmations, security alerts, and, with your consent, promotional information are sent via SMS or email.

5 Data Storage and Security

The security of your information is one of jeetway's highest priorities. We apply industry-standard security measures that protect your information from unauthorised access, alteration, or disclosure.

5.1 Technical Security

All data transmission is secured through SSL (Secure Sockets Layer) encryption
Account passwords are stored using industry-standard hashing algorithms — they are never stored in plain readable form
OTP verification and two-factor authentication systems
Regular security audits and vulnerability testing

5.2 Data Retention Period

Your personal information is not kept longer than necessary. All information is retained while your account is active. Even after an account is closed, certain information may need to be retained for a specific period to meet legal obligations, the duration of which is determined by applicable law.

5.3 Staff Access

Only authorised staff may access user information, and only within the scope of their designated responsibilities. All access is logged and reviewed regularly.

6 Sharing Information with Third Parties

jeetway does not sell your personal information or share it with third parties for commercial purposes. However, information may be exchanged in the following limited circumstances:

6.1 Service Provider Partners

Only the necessary information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, Upay, bank transfer), identity verification, and technology services. These partners operate under strict confidentiality agreements.

6.2 Legal Obligations

We may be required to provide information pursuant to a court order, a lawful request from a government authority, or applicable law. In such cases, only the minimum necessary information is provided.

6.3 Business Transfer

In the event of a transfer or merger of any part of the business, users will be notified in advance and consistency with this Policy will be ensured.

7 Cookies and Tracking Technologies

The jeetway platform uses cookies to function properly and to improve your experience.

7.1 Types of Cookies

Essential Cookies: The platform cannot function without these — they are used to maintain login sessions, manage security tokens, and support core functionality.
Functional Cookies: Used to remember your language preference, layout settings, and information from previous sessions.
Analytics Cookies: Collect anonymous statistics to help us understand which parts of the site are used most.

7.2 Managing Cookies

You can manage cookies through your browser settings. However, disabling essential cookies may affect some site functionality and the login process may not work correctly.

8 User Rights

jeetway believes you have full rights over your own information. We ensure the following rights in this regard:

8.1 Right to Access Information

You may request at any time to find out what information jeetway has collected about you. If you contact customer support, this information will be provided within 30 working days.

8.2 Right to Correct Information

If any information in your profile is incorrect or incomplete, you may request that it be corrected. For the security of your account, identity verification may be required to change certain information.

8.3 Request to Delete Information

Within the limits of legal obligations, you may request that your personal information be deleted. However, it may not be possible to delete essential information for an active account or information that is legally required to be retained.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional SMS or emails at any time. To do so, use the 'Unsubscribe' option at the bottom of an email or notify customer support directly. This request will be honoured, but it will not be possible to stop important account notifications.

To exercise any of your information rights, first look for an answer in our FAQ section, or contact us directly via 24/7 live chat.

9 Protection of Minors

All jeetway services are for persons aged 21 or above only. We do not knowingly collect any information from minors.

Age is verified at registration, and additional documents may be requested in suspicious cases. If it becomes known that a minor's information was collected by mistake, that information will be deleted immediately and the account will be closed. To learn more about responsible gaming, read our Responsible Gaming page.

10 Policy Changes and Contact

10.1 Policy Updates

jeetway reserves the right to update this privacy policy as needed. Users will be notified of any significant changes in advance via email or an in-platform notification. The date of the change will always be visible at the top of this page.

We ask that you review this page regularly, as continued use of the service will be taken to mean acceptance of the updated policy.

10.2 Contact Us

If you have any questions, complaints, or requests to exercise your rights regarding this privacy policy, contact us in Bengali or English through our 24/7 live chat service. To contact us by email, our support address is: [email protected]

To find out general information about jeetway, visit our About Us page.